Octave: How might we empower people to access mental health support?

I joined the team to improve the patient onboarding experience with my Service Design, User Research, User Testing, Collaborative Workshops, and Inclusion skills. 

After my intervention:

• 49% of the patients who signed up online showed up at the New York City clinic for their first appointment.

• 81% of the patients who signed up online showed up at the San Francisco clinic for their first appointment.