20 years of experience in private and public companies
National Institutes of Health
Service Design
How might we move from governmental siloed teams to successful collaboration?
NYC office of innovation
Service design
How might we build one shared front door for New York City's benefits agencies?
Breaking silos
“Max led strategic projects for the NIH’s All of Us Research Program. I already knew Max was bringing a wealth of design, strategy, and facilitation knowledge and experience to this role, but to see it in action truly helped us advance our impact as a team. They consistently brought their positive, thoughtful, and collaborative style to their meetings, which allowed them to be successful in bringing normally siloed groups together to discuss and reach a decision on advancing their UX strategies and making a better experience.”
Toral Contractor, Director of Office of User Experience (NIH)
Bringing leadership along
“The client Johnson & Johnson loved working with Max Masure. Their work was done very thoroughly, and the client felt it was interesting to be involved every step of the way in this high-level engagement, as they were not used to being part of the process like that. It was new and interesting for them. Their marketing teams planned on doing an ideas creativity session internally following the ideation workshop led by Max Masure.”
Ludivine Grippay, Senior Innovation Strategist (Johnson & Johnson)
Building consensus
“Max is able to work at both high and low levels, from influencing an organization to be more user-centered to executing on all the details, such as configuring vendor products, product management tickets, prototyping, user testing, copywriting, UI design, and more. They significantly impacted customer conversion for our San Francisco launch.”
Craig Spaeth, Head of Product & Engineering (Octave)
Press
